This notice explains how Caspian Insurance Services, which is a trading style of Caspian Assured Ltd, (referred to as “us”, “we”, or “our”) may collect, use and process your personal information. By giving us (or allowing us to collect) your personal information you agree to us using that information as set out in this notice.
Caspian Insurance Services is a trading style of Caspian Assured Ltd, directly authorised and regulated by the Financial Conduct Authority under firm reference number 788964. Our registered office is: Norfolk House, 7 Norfolk Street, Manchester, M2 1DW. Caspian Assured Ltd is a data controller and is registered with the Information Commissioner’s Office (ZA192229). For any enquiries regarding data protection please contact us at: [email protected] or 0800 015 1342.
The personal information we collect about you will vary depending on the financial product and/or service we advertise. We may collect the following personal information:
We will always be clear to explain when and why we need this information and the purposes for which we will use it and will obtain your explicit consent to use sensitive personal information.
In the course of handling your personal information, we may record and store it on paper files, mobile devices and on our computer systems (websites, email, hard drives, and cloud facilities). Your information can only be accessed by employees and consultants within our firm and only when it is necessary to provide our service to you and to perform any administrative tasks associated with or incidental to that service or to comply with any regulatory or legal obligations.
We collect information from you when you register for quotes and/or policies, telephone our office, sign up for our newsletter, respond to a survey or marketing communication, surf the website and/or use certain other site features. We may also receive some non-sensitive personal information from third parties.
We use your personal information:
When processing your quotes, you gave Caspian Insurance Services explicit consent to process and retain your information to assist you on your quote and/or application. You also gave your consent for us to use this information for marketing and statistical analysis.
The amount of time we keep your information will depend on the nature of the information and the purpose(s) for which it is being kept. We will hold the information linked to applications and/or quotes made or requested through our website for a minimum of six years. This information will be kept for business needs and to assist us in dealing with any potential disputes or complaints.
We might also keep your information for legitimate business reasons so we can comply with our legal and regulatory obligations. In this case, the period in which we keep your information will be no longer than is strictly necessary.
In no circumstances will your data be kept indefinitely. We keep our data retention policy under regular review.
Your personal information is stored behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All our customer information is held in line with Data Protection Law.
We may share your information with:
Please note not all third parties are mentioned here due to commercial sensitivity. Please email [email protected] to obtain the full list of companies we may have shared your information with.
We operate primarily in the United Kingdom. However, sometimes we will process your personal information in other countries including those outside of the European Economic Area. Where this happens, we take care to ensure that this processing is carried out by organisations on terms which safeguard the security of your personal information.
You have certain rights under the Data Protection Law;
If you have any questions, or wish to exercise any of the above rights please contact: The Data Controller, Data Protection Office,Caspian Insurance Services, Norfolk House, 7 Norfolk Street, Manchester, M2 1DW.
If you remain dissatisfied once you have contacted us regarding your data or consents you can raise the issue to the Information Commissioner's Office: https://ico.org.uk/concerns/handling
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of our website features may not function as a result. However, you will still be able to get quotes.
We work with Contact State in order that we can pass on your request to our partners correctly. Contact State provides lead validation services to us and our insurance provider partners and their intermediaries. Contact State receives "de-identified" data from us about your request - this means devoid of any contact information, or anything else identifying you as an individual person in the "real world". It uses that de-identified data to help confirm your request has been submitted by a "real" human and not a robot, or automated request generator. This is done by examining a "browser fingerprint" associated with your request – it contains, for example, details of the model of device you are using, your Internet browser, and the region from which you submit your request. Contact State retains that de-identified data for its own purposes as "data controller" and uses it to help verify requests submitted through other websites.
If you do not want us to pass your de-identified data to Contact State, please contact us by emailing [email protected]
We also use Contact State to check some basic details in your submission (for example, the postcode), and to route your submission in its "raw" plain-text form to the insurance providers and intermediaries we work with. In doing this, Contact State acts as our "data processor" - it does not use the raw data for its own purposes.
You can find out more about how Contact State uses this data here
Caspian Insurance Services
7 Norfolk Street
0800 015 1342