Accessibility at Caspian

Here at Caspian Insurance, we’re passionate about people, and about providing excellent service and advice for all of our customers.

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Our pledge

We believe that every customer should have access to expert financial protection advice from specialist advisors who not only have an in-depth knowledge of the insurance industry but, who truly care about their customers and will always do what is best for them and their families.

To improve our service, we’re dedicating our resources to training for our teams to ensure that we have a stronger understanding of the needs of all of our customers.

We understand that our customers each have their own unique needs and we want to ensure that each customer receives the highest quality of service from our teams. We have launched our accessibility campaign with the hopes of learning more about these unique needs and how we can incorporate them into our customer service.


How to contact us

Communication will be over the telephone unless otherwise requested.

There are a number of ways in which you can contact us:

  • Over the telephone
  • In writing
  • Through SMS
  • Face to face visits in our office or at a mutually agreed location
  • Email
  • Social Media; Facebook, Instagram and LinkedIn

We also provide specific services to our customers with accessibility issues, such as:

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Contact via RelayUK

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Video Calls

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Documents can be printed on different colour paper

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Documents delivered to you in Braille, Larger Font or Audio

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Neurodiversity, speaking with your trusted family member or friend


Why is Life insurance so important?

Financial protection can help you to protect the things that are most important to you, such as your family, your home, and your income. Should you become unwell or should the worst happen to you, a financial protection policy such as life insurance or critical illness cover can provide a safety net for you and your family.

Our aim here at Caspian is to find you the best life insurance to protect the things you care about most. We specialise in personal protection policies such as life insurance, mortgage protection, critical illness cover, whole of life insurance, income protection, and more.


Expert Financial Protection Advice

If you would like to access these services, you can simply fill in the form below, letting us know how you would like to be contacted by one of our Protection Specialists. If you have already submitted a contact form to us elsewhere, you will soon receive a text message to which you can reply with how you would like for us to contact you.

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