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Help & Support

For claims and to talk to our helpful and experienced advisors:

0162 568 5030


If you have any additional accessibility requirements, you can book an appointment with one of our dedicated specialists.

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Customer service

Write to:

The Customer Service Department
Caspian Insurance Services
Tower 12
18-22 Bridge Street
M3 3BZ

Email: [email protected]

Have a complaint?

We understand sometimes things can go wrong and we are dedicated to providing excellent customer service. So, if you have a complaint about the service you have received, please let us know by contacting us on the details above.

A copy of our internal Complaints Procedure is available on request. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent official body, setup by Parliament, for settling disputes between UK based financial companies and their customers and its service is completely free. Full details can be found on its website: