Complaints

What to do if you have a complaint?

Write to:

The Complaints Department
Caspian Insurance Services
Norfolk House
7 Norfolk Street
Manchester
M2 1DW

Email: [email protected]

A copy of our internal Complaints Procedure is available on request. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent official body, setup by Parliament, for settling disputes between UK based financial companies and their customers and its service is completely free. Full details can be found on its website: www.financial-ombudsman.org.uk/