Caspian Insurance Services has won the Most Improved Business Quality award from AIG. The award ceremony took place on the 4th of June 2020 and recognised the business for its dedication towards continually improving service levels. The accolade showcases the success of Caspian, proving its dedication towards business quality.
AIG is a global life insurance provider which operates internationally across eighty different countries. Over the last three years, AIG has recognised key partners with the highest standards across the industry. The awards have a special focus on commitment to excellence in every element of the service.
AIG stated: “Over the past 12 months, Caspian have sought to improve the quality and diversity of their business, which has reflected in strong persistency improvement and crucially, enhanced customer outcomes.
Caspian have and continue to work collaboratively with AIG to maximise their potential and always strive to seek and implement recommendations of change.”
Caspian Insurance has a strong focus on customer service, putting the customer at the heart of everything they do. They are rated as excellent on Trustpilot, with over 96% of all reviews scoring Caspian the highest available mark of 5/5.
“AIG are one of Caspian’s key partners and we are flattered to be recognised by them for all the hard work our team has put in over the last 12 months. This award acknowledges the high standards of service we adhere to as a business.” – Oliver Rayner, Managing Director at Caspian Insurance.
Over the last twelve months, Caspian Insurance has gone from strength to strength, they announced a high-profile partnership with SimplyBiz to become their protection referral partner, they acquired the brand Busy Bee Life Insurance Services and launched Lion Life Insurance Services.